Ready to rebuild trust in your gut?
Your gut care is a serious, personal journey, so we imagine you have some questions about Bold. Can't find what you're looking for in the FAQs below? Send us a message and we'll help you move along in your gut care journey.
It all starts with an in-depth assessment of your symptoms, health and goals. Based on this, we create a personalized care plan. You choose the package that’s right for you, and instantly get access to your gut health plan, your multidisciplinary care team, and other resources that will support your gut health journey.
When you sign up for Bold you get access to a multidisciplinary care team, including a gastroenterologist, care guide, dietitian, and GI specialized psychologist. You will also have access to our digital therapeutics to help co-manage your digestive condition. For convenience, you can access Bold and communicate with your care team through our web platform or mobile app.
We ask you to take an initial onboarding assessment where we learn about you as a whole using the bio-psychosocial model of care. We evaluate your symptoms, medical history, prior treatments, procedures, and dietary modifications, stress levels, mood, work productivity, and overall wellness in order to determine the best way to manage your gut health.
If you are serious about taking better control of your gut health, and are able to engage with your care team via app or the web, Bold can help! If you sign up for Bold and after initial evaluation we find that your condition would be best managed with traditional GI care, we can assist you in finding a high-quality clinician in your area to take the next steps.
Our platform is individualized to provide the best care for each individual. We also obtain your personal health information. As such, it is not possible nor recommended to share your membership with someone else.
Yes! Multiple research studies show that an integrated, multidisciplinary approach to gastrointestinal care improves outcomes in a variety of digestive disorders. We can work with your PCP or gastroenterologist to help you address diet, nutrition, stress, mood, and take control of your gut health.
Our care plans vary for each individual depending on their symptoms, severity, response to treatment, and other medical conditions. However, you can expect somewhere between 6-12 months on the Bold platform to gain control of your gut health.
Some members respond quicker, within 2-3 months, and may be able to check-in less frequently or as needed afterward.
Your privacy and control of your personal health information are our priority at Bold. Our platform is HIPAA-compliant so you can be assured that your personal health information is safe.
Bold is not FDA approved as that is a designation generally reserved for pharmaceutical drugs. Our digital therapeutic tool Zemedy has, however, been tested and shown to be effective for the management of IBS in multiple peer-reviewed studies in medical journals, including a randomized control trial, the gold standard of scientific rigor. Read more about the evidence here.
Yes, Bold is covered by most major insurance plans in the United States.
It all starts with an in-depth assessment of your symptoms, health and goals. Based on this, we create a personalized care plan. You choose the package that’s right for you, and instantly get access to your gut health plan, your multidisciplinary care team, and other resources that will support your gut health journey.
Bold is currently available to individuals in the United States in the following states: Florida, California, Texas and New York. We are continuing to expand our clinical network frequently and hope to be live in all 50 states by 2023.
Your multidisciplinary care team includes a gastroenterologist, care guide, dietitian, and GI specialized psychologist. You will also have access to our digital therapeutics to help co-manage your digestive condition.
Yes. We have board-certified U.S.-based physicians with experience managing digestive diseases on your care team. We can also work with your gastroenterologist or PCP to help supplement your care.
We have a selective interview process where we evaluate clinicians with special interest and experience in managing gut health. We work with highly trained and enthusiastic individuals whose passion for digestive conditions aligns with our philosophy of integrative medicine and patient-centered care using a biopsychosocial approach.
A GI dietitian is a registered dietitian with experience treating patients with gastrointestinal disease. They can educate patients on how diet can affect gut health which has an impact on overall wellbeing. They are also comfortable in developing and managing meal plans, dietary supplements, addressing indications of probiotics, low FODMAP, elimination and elemental diets, and promoting healthy weight
A gastroenterologist (GI doctor) is a board-certified physician trained in gastroenterology as well as internal medicine. Our GI doctors are interested in an integrative approach to take care of patients' digestive health.
They practice evidence-based medicine with attention to the biopsychosocial model of health and wellbeing. They are able to order diagnostic tests and prescribe medications as needed.
A GI psychologist is a mental health provider with special experience in managing patients with digestive conditions. They have a strong understanding of the gut-brain axis and how it can be leveraged in order to treat patients with GI symptoms.
They deliver evidence-based treatments such as cognitive-behavioral therapy and gut-directed hypnotherapy to manage aspects of living with the pain and sensitivity associated with GI disorders.
A GI health coach or care guide helps individuals understand and take better control of their gut health. They address key areas of wellness and help you implement lifestyle changes. Care guides also check in regularly to make sure you are able to follow through with your care plan. If modifications need to be made, they can help connect you to other members of your personal care team.
Yes, we recommend being open with your doctor and letting them know you have joined the Bold platform. In order to provide the best care, we also request that you authorize the release of prior medical records as needed so that we can get an accurate assessment of your medical history.
Yes. While we pay close attention to medication burden and potential side effects, we are able to prescribe medications if they would provide the best management of your symptoms. We can also order diagnostic testing and help find a testing facility near you if recommended by your care team.
We do a thorough assessment of your symptoms and medical history in order to make personalized recommendations. As with any medical treatment, each comes with its own potential risks and benefits.
We are transparent with discussing these and potential alternative options with any treatment plan we recommend. Overall, we also aim to eliminate the use of unnecessary medications with potentially harmful side effects. We also have an ongoing surveillance of any adverse effects our users may experience.
Regarding our digital therapeutic Zemedy, peer-reviewed medical trials have shown no adverse events and it is a very safe intervention.
Your privacy and control of your personal health information are our priority at Bold. We collect demographic information, insurance information, history of present illness, past medical history, surgeries, medications, procedures, labs and other diagnostic testing results as you authorize. Our platform is HIPAA-compliant so you can be assured that your personal health information is safe.
Yes, we recommend being open with your doctor and letting them know you have joined the Bold platform. In order to provide the best care, we also request that you authorize the release of prior medical records as needed so that we can get an accurate assessment of your medical history.
If you authorize, we can send our evaluations and notes electronically to your doctor as needed. We are also currently developing an interface where your doctor can log in on-demand and check up on your progress on the Bold platform if you choose.
Yes. We have board-certified U.S.-based physicians with experience managing digestive diseases on your care team. We can also work with your gastroenterologist or PCP to help supplement your care.
Bold is a virtual-first multidisciplinary digestive care platform that can be the primary means for GI care or supplement traditional in-person care. Studies have shown a 50% higher reduction in GI symptoms when patients had a multidisciplinary care team compared to standard care. Depending on your symptoms and other medical history, our care team may also recommend you periodically see a doctor in person.
Our virtual-first platform is also designed to integrate with traditional in-person care as needed for tests such as endoscopy, imaging, and labs. We have a network of preferred clinical providers that are evaluated for quality, to whom we can help arrange in-person care as needed throughout your journey with Bold. If you sign up for Bold and after initial evaluation we find that your condition would be best managed with traditional GI care, we can assist you in finding a high-quality clinician in your area to take the next steps.
We provide a dynamic high-touch platform where we engage users through our apps, web platform, and live virtual visits with clinicians. During the first month on the Bold program, this may mean regular follow-ups every 1-2 weeks.
As you gain better control of your symptoms, we adjust the check-in intervals as needed to best optimize the use of your time. And if you feel your symptoms could be better controlled, a member of the care team is always available to see you sooner than your next scheduled check-in.
The number of appointments you can have depends on the plan you choose. Ideally, we want to make the most out of every single interaction with your care team, so you’re not constantly in between appointments.
The Bold multidisciplinary virtual care platform is currently designed to care for adult patients 18 years and older. However, we have a digital therapeutic for children with abdominal pain called Zemy. Learn more about Zemy here.
Bold is a virtual first platform for digestive health. We cover most GI conditions including irritable bowel syndrome, inflammatory bowel disease, heartburn, GERD, dyspepsia, functional abdominal pain, small intestinal bacterial overgrowth, and disorders of gut-brain interaction.
If you sign up for Bold and after initial evaluation we find that your condition would be best managed with traditional GI care, we can assist you in finding a high-quality clinician in your area to take the next steps.
If you do not have primary GI symptoms or a digestive disorder, we would recommend you speak with your primary care physician to connect you to the right specialists.
If you feel you are not noticing significant improvements despite being engaged with the platform and adhering to your care plan, please reach out to your care guide. We can do an in-depth evaluation into why this is the case.
If you are unsatisfied with your experience, we are always happy to assist you with finding another healthcare provider (in person or virtual) who may be better suited to your needs.
You can expect to see improvement as soon as a few weeks into the Bold program. We generally anticipate somewhere between 6-12 months to gain full control of your gut health. Some members respond quicker, within 2-3 months, and may be able to check in less frequently or as needed afterwards.
Yes! Please be sure to disclose whether you are pregnant or not during the initial assessments and visit with your care guide.
Although Bold is not specifically a weight-loss platform, we believe a healthy weight is imperative to gut health and overall wellbeing. Our care team and dietitian can work with you to help achieve an optimum weight.
Yes. We will ask for your history of current and recent prescription medication use when you join Bold. Throughout your journey on our platform, you may be able to decrease or discontinue certain medications as your GI symptoms improve.